Author’s note: In the time since I originally conducted the following interview, a number of legal, ethical and privacy concerns have been raised about TalkSpace. These issues are not easily summed up and are best read from their original sources: Talkspace Reveals Clients’ Email, Violating Clinical Confidentiality BREAKDOWN- Inside
Tag: technology tutor
Despite significant growth in the use of electronic health record (EHR)/practice management systems, some counselors still benefit from the use of stand-alone online scheduling programs. Whether it’s because their EHR systems don’t offer a client portal, they desire more robust scheduling features or they aren’t ready to take the full
I don’t make personal New Year’s resolutions. For me, it feels more authentic to assess, evaluate and make resolutions year-round. I also take this approach in my business. However, I find that the dawn of the new year is a great time for big-picture business resolutions. For most businesses, the end
Have you ever conceived of a counseling tool that you wanted to share with others? Do you work at an agency or clinic that can’t fund a special project that you know would help clients? Maybe you’d like to provide a particular service but need a minimum number of participants
Credit cards are being used in more than 60 percent of all sales in the United States, and that number is expected to keep rising (see bit.ly/ccusage ). That means it is increasingly challenging to run any sort of business without accepting credit cards. Counselors must also factor in the
Most counselors I speak with are not fully compliant with HIPAA/HITECH (the Health Insurance Portability and Accountability Act and the Health Information Technology for Economic and Clinical Health Act, respectively). One of the primary areas in which they are not compliant is in the documentation of a risk assessment, along
Chances are that an online review of a product or service has significantly influenced your decision to purchase something (or not purchase something) recently. In fact, one research study reports that 84 percent of Americans say online reviews influence such decisions (see www.saurageresearch.com/online-consumer-reviews-drive-sales/ ). Furthermore, 63 percent of customers say
Denial is a powerful defense mechanism, and despite all of our knowledge and training as counselors, many of us still stick our heads in the sand concerning the potential for the unexpected to affect us, our practices and our clients. In dealing with insurance companies, taking notes, handling phone calls
Prologue: Your feedback needed! The Technology Tutor column has returned and will be published more often (bimonthly instead of quarterly). With more opportunities to bring you information about technology use in counseling, I want to know what you want to read about. In the past we’ve covered practice management systems,